Legal information — guzmanygomezn.com
Privacy Policy
This Privacy Policy explains how guzmanygomezn.com collects, uses and stores personal information when you visit the site or send an enquiry through it.
The site is an informational delivery guide for Guzman y Gomez in Melbourne. It helps readers understand menu options, ordering paths and freshness practices around GYG meals. It is not the Guzman y Gomez ordering platform, and it does not process food orders or payments.
At a glance
- Operator: publisher of guzmanygomezn.com, Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia.
- Contact: Contact page or [email protected], +61 3 9670 4582.
- Last updated: 14 October 2026. Applies to visits and enquiries on this domain.
Short version: we only receive what you send us, we use it to answer you, we keep it only as long as needed, and we never sell it. The detail below sets out each point.
Information we collect
We keep collection narrow. If you do not contact us, you browse the Guzman y Gomez delivery guide without giving us your name or address.
Go to the Contact pageDetails you provide
When you use the contact form we receive your name, email address, phone number if you include one, and the content of your message. For a catering enquiry this can also include a preferred date, an approximate headcount and a delivery address in Melbourne, so we can give a useful reply about GYG menu choices and ordering steps.
Corrections and follow-ups
If you report an error in a menu description, an address detail or opening hours, we keep the correction note alongside your contact details until the page is checked and fixed. Reply emails in the same thread form part of that record.
Technical information collected automatically
Like most sites, our hosting records limited technical data when pages load: pages viewed, time of visit, browser type and approximate device category. This data is viewed in aggregate to keep the guide working and to see which Melbourne delivery topics need clearer explanations. It is not used to identify you by name.
Why we collect it
Every use has a direct link to your request. We do not sell personal information, and we do not add enquiry addresses to unrelated marketing lists.
Respond to enquiries
Contact details are used to answer questions about the Guzman y Gomez Melbourne guide, including catering questions, menu explanations and corrections. If you ask about burritos, bowls or churros for a group, we use headcount and date only to frame the reply.
Keep the site working
Technical information helps us fix broken pages, understand which delivery and menu pages are useful, and detect misuse such as spam form submissions. Where possible this analysis uses grouped counts rather than individual records.
Cookies and similar technologies
The site may use cookies and similar storage to support basic functions, such as remembering a consent choice, and to measure how pages are used. We keep this layer light because the site is a reading guide rather than an ordering checkout.
The names, purposes and lifetimes of the cookies in use, and how to control them, are set out in our Cookie Policy. You can block or delete cookies in your browser settings at any time, although some parts of the site may not work as intended if you do.
Read the Cookie PolicySharing and disclosure
We share information only where there is a clear operational or legal reason. Hosting and email providers who help operate guzmanygomezn.com may process enquiry messages strictly to deliver those services, under their own security controls.
We may disclose information where required by Australian law, or to protect the rights and safety of the site, its readers or others. We do not share personal information with food delivery platforms. Any GYG order you place on another platform is handled under that platform's own privacy terms.
Retention and security
We keep enquiry information for as long as needed to handle the enquiry and any reasonable follow-up, then delete or anonymise it. For example, a question about delivery details for a Melbourne office lunch is kept while the exchange is active and for a short period afterwards in case you reply again, then removed from the mailbox and any working notes.
We take reasonable technical and organisational measures to protect the information we hold, including access controls on the mailbox and hosting account and regular updates to site software. No method of transmission or storage is completely secure, so we cannot promise absolute security for information sent over the internet.
Your rights and how to contact us
You can ask us to access, correct or delete the personal information we hold about you, and you can object to certain uses of it. To make a request, reply to any email we have sent you or use the contact form on this site and describe what you would like us to check.
Include the email address you used originally so we can find the right thread. We will respond within a reasonable period and may need to confirm your identity before sharing personal details. If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction, such as the Office of the Australian Information Commissioner for Australian residents.
Guzman y Gomez Melbourne Delivery, Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia. Mon–Sun: 10:00–22:00.
Use the contact form
Our guide desk answers from Spencer Street, Melbourne, during opening hours.
Continue reading
For cookie lifetimes and controls, see the Cookie Policy. For site use, enquiries and liability, see the Terms of Service. To return to menu and delivery explainers, use the guide home.