Shop 4, 120 Spencer Street, Melbourne
Contact the Spencer Street store and this guide
Use this page to reach the Guzman y Gomez store at Shop 4, 120 Spencer Street, Melbourne VIC 3000, or to send a question to this delivery guide. Store phone is +61 3 9670 4582. Open Mon–Sun, 10:00–22:00.
If your question is about an order already in progress, contact the app or platform you ordered through instead — they can see and change the order and we cannot.
Store location and getting there
The store sits at Shop 4, 120 Spencer Street, in Melbourne's CBD, a short walk from Southern Cross Station and within the office corridor that runs along Spencer and Collins.
If you are collecting an order, this is the address to head for. If you are ordering delivery, the same kitchen typically serves nearby CBD addresses, though coverage can differ by suburb and by platform. Check which store the app assigns before you confirm, particularly if you are outside the immediate CBD.
- Shop 4, 120 Spencer Street, Melbourne VIC 3000, Australia — enter from Spencer Street, opposite the tram stops.
- Walk from Southern Cross Station in a few minutes; trams along Collins and Bourke stop close by.
- Open Mon–Sun, 10:00–22:00. GYG kitchens cook through lunch and dinner without a long afternoon break.
Guzman y Gomez Melbourne Delivery
Shop 4, 120 Spencer Street, Melbourne VIC 3000
Phone contact
For a quick answer, call the counter.
For store enquiries, call +61 3 9670 4582. Phone suits straightforward questions: whether an item is available, whether the store is open, or whether you can collect an order. It is less useful for order-in-progress issues, because the delivery channel holds that information rather than the store counter.
+61 3 9670 4582The enquiry form
The form is for catering questions, general enquiries and corrections to this guide. We read what comes in and reply by email. We do not use the form to take orders or payments, and submitting it does not place an order with the store.
Catering enquiries
Catering for larger groups is usually arranged ahead of time rather than through the standard delivery flow. The useful details are the date and time you need the food, how many people you are feeding, the delivery address if it is not the store, and any dietary requirements you already know about.
Giving a realistic headcount helps more than a rough range. If your date is close, calling the store directly on +61 3 9670 4582 is faster than the form.
Call the store
Order issues and how to route them
There is a simple rule: the channel that took your order is the channel that can fix it. If you ordered through the brand's app, use the app's support. If you ordered through a marketplace, use that platform.
Ordered in the GYG app
Use the app's help section. It can see the order status, the assigned store and the courier.
Ordered on a delivery platform
Contact that platform's support. Only they can move, refund or redeliver that order.
Anything else
Questions about the menu, delivery timing in general, or catering belong here on this page.
Response times and what to expect
We aim to reply to form submissions by email, though timing depends on volume and how specific the question is. Catering enquiries with dates and headcounts tend to get faster, more useful replies than open-ended ones.
If your question is time-critical, phone the store. If something on this site looks wrong or out of date, the form is fine and we appreciate it — corrections are how a guide stays useful.
Prefer email first? Write to [email protected].
Quick answers before you write
Can I place an order through this site?
No. This is an informational guide. Order through the brand's own app or a delivery marketplace.
I have a problem with my delivery. Who do I contact?
The channel you ordered through. The app or platform can see and change the order; this site and the store counter cannot.
How do I ask about catering?
Send the form with your date, headcount, delivery or pickup preference and any dietary requirements, or phone the store on +61 3 9670 4582.
Where is the GYG Spencer Street store?
At Shop 4, 120 Spencer Street, Melbourne VIC 3000, a short walk from Southern Cross Station. GYG fans in the CBD usually get served from this kitchen, but confirm the assigned store in your delivery app.
Planning food for a group near Spencer Street?
Send the date and headcount now, or call +61 3 9670 4582 if the date is close. For menu ideas first, browse the Guzman y Gomez menu overview.